PLEASE READ THESE TERMS AND CONDITIONS PRIOR TO USING www.aerolinkuganda.com.
By using www.aerolinkuganda.com the user agrees to the following terms and conditions:
2. www.aerolinkuganda.com operated by AeroLink Uganda Limited.The site offers a variety of tourism services and products including flights organized trips and package deals "The Services".
3.The Services offered in www.aerolinkuganda.com are offered by AeroLink Uganda Limited. The Services offered on www.aerolinkuganda.com may be provided by AeroLink Uganda and/or other various third party providers and distributors.
5. AeroLink Uganda Limited reserves the right to change and/or modify at any time and at its sole discretion the Terms and Conditions the scope and availability of the offered Services and products at www.aerolinkuganda.com and any other aspect connected and/or related to www.aerolinkuganda.com. Each change and/or modification shall take effect from the time of its inclusion in www.aerolinkuganda.com. The binding Terms and Conditions of each order made by the user shall be the Terms and Conditions appearing on then www.aerolinkuganda.com site at the time of the order. A user who does not agree with any part of the Terms and Conditions must not use www.aerolinkuganda.com
6. Information Security and Privacy
The personal details that the user submits while making a order including the details of his purchases shall be retained by AeroLink Uganda Limited for its database.AeroLink Uganda Limited shall not transfer this information to any third party except to its service providers and only for completing the order.
7. Ownership and Rights
www.aerolinkuganda.com the trademarks and models contained within are the property of AeroLink Uganda Limited and/or of other third parties that advertise in www.aerolinkuganda.com. The user must not change and/or modify the content and/or the information and/or the data and/or the software and/or the Services and/or the products and/or anything else contained within www.aerolinkuganda.com. Furthermore the user must not copy and/or reproduce and/or republish and/or distribute and/or sell and/or transfer and/or modify and/or use in any way or kind directly and/or indirectly data and/or information and/or any other element contained and/or is a part of www.aerolinkuganda.com except download display and/or print one copy of the information presented at www.aerolinkuganda.com on a single computer for personal non-commercial use only.
8. Nothing contained on www.aerolinkuganda.com should be construed as granting any license and/or any right to use any of the propriety rights displayed on www.aerolinkuganda.com nor any waiver of whatever kind of those rights by their owners.
9. The use of any trademarks and/or other propriety rights contained in www.aerolinkuganda.com on any other Web site and/or in any other environment of networked computers is strictly prohibited. The user must not post and/or transmit any unlawful threatening libelous defamatory obscene indecent inflammatory pornographic or profane material and/or any other material that could constitute and/or encourage conduct that would be considered a criminal offense and/or give rise to civil liability and/or otherwise in violation of any law domestic or foreign.
10.Illegal and/or unauthorized use of www.aerolinkuganda.com and/or of the information contained in www.aerolinkuganda.com shall constitute a breach of copyrights and/or trademarks and/or other intellectual properties and a violation of propriety laws.
The user hereby knows that www.aerolinkuganda.com and all the information and/or data contained within as well as the form and design of www.aerolinkuganda.com are the exclusive property of AeroLink Uganda Limited and in the case of third parties' advertisements the property of those other third parties.
11. AeroLink Uganda Limited and any third party advertising on www.aerolinkuganda.com make no warranty of whatever sort or kind in regard to www.aerolinkuganda.com and the Services and products advertised in www.aerolinkuganda.com all of which are provided on an "as is" basis. AeroLink Uganda Limited and any third party providers and/or distributors do not warrant the accuracy and/or completeness and/or reliability of any of the content and/or information and/or data contained on www.aerolinkuganda.com and expressly disclaim to the fullest extent permitted by the applicable law all warranties and conditions including implied warranties and conditions of merchantability and/or fitness for a particular purpose and non-infringement and those arising by statute and/or otherwise in law and/or from a course of dealing and/or usage of trades. www.aerolinkuganda.com also includes information over which AeroLink Uganda Limited has no supervision and/or control.AeroLink Uganda Limited does not verify the authenticity of this information and will not bear any liability for any mistake and/or deceit and/or discrepancy and/or missing information included therein.
12. Conditions and Liabilities
The liability of AeroLink Uganda Limited is limited by their terms of contract as well as by international conventions and local laws. Before reserving a flight through www.aerolinkuganda.com it is recommended to read the specific customer contract of the airline that operates the flight. If the user wishes to receive the contract conditions of the airline which operates the flight he can contact AeroLink Uganda Limited's Reservations Center and this information if available shall be given to him under the condition that the user has reserved the flight through www.aerolinkuganda.com.
13. If the Services ordered by the user are not services that are provided by AeroLink Uganda Limited‚ AeroLink Uganda Limited shall be considered as an intermediate only between the user and the airlines and/or the travel agencies and/or the tour operators and therefore AeroLink Uganda Limited shall not be responsible and/or liable directly and/or indirectly to any damage and/or loss of whatever sort or kind caused due to the faulty and/or improper performance of those services and the sole responsibility and liability in this regard shall be borne by the service providers according to their terms of service.
14. AeroLink Uganda Limited and/or any of the managers of www.aerolinkuganda.com and/or the operators of www.aerolinkuganda.com and/or anyone acting on their behalf do not warrant that the site is free from viruses and/or other malicious components that may damage the user's computer and/or other equipment and therefore shall not be responsible under any circumstances and/or liable for any damages of whatever sort or kind caused by such viruses and/or other components.
15. In no event shall AeroLink Uganda Limited and/or any third party providers and/or distributors be liable for any injury and/or loss and/or claim and/or damage and/or any special and/or exemplary and/or punitive and/or indirect and/or incidental and/or consequential damage of any kind including but not limited to lost profits and/or lost savings and/or revenues whether based in contract tort strict liability or otherwise which arises out or in any way connected with any use of www.aerolinkuganda.com and/or any failure and/or delay including but not limited to the use or inability of use of any component ofnbspwww.aerolinkuganda.comnbspthe performance and/or non-performance by AeroLink Uganda Limited and/or any third party providers and/or distributors even if AeroLink Uganda Limited and/or any such third party has been advised of the possibility of such damages.
16. The user shall compensate and indemnify AeroLink Uganda Limited and/or anyone acting on its behalf and/or any third party providers and distributors and their officers directors employees and agents from and against any claims and/or demands including for all the expenditures and/or damages and/or legal costs that AeroLink Uganda Limited may be liable to due to the usage of www.aerolinkuganda.com by the user.
17. Change Modifications and Cessation of the Site and Offered Services
AeroLink Uganda Limited may cease at any time the activity of www.aerolinkuganda.com and/or cancel the Services offered in it including but not limited to all or some of the links contained in www.aerolinkuganda.com to other sites.
18. All pictures and images displayed on www.aerolinkuganda.com are for demonstration purposes only and do not in any of form constitute any obligation of whatever sort on AeroLink Uganda Limited's part.
19. Information displayed on www.aerolinkuganda.com that is given to AeroLink Uganda Limited by third parties is under the sole responsibility of those parties and AeroLink Uganda Limited shall not be responsible and/or liable to any mistakes and/or misrepresentation of whatever sort regarding such information.
20. Use of www.aerolinkuganda.com
The user may user www.aerolinkuganda.com to make legitimate orders or purchase different services and must not use www.aerolinkuganda.com for any other purposes including without limitation to make any speculative false or fraudulent order and/or any order in anticipation of demand.
21. An order through www.aerolinkuganda.com can be paid only by a credit card. Any person who owns a valid credit card of one of the following Credit Card Companies may purchase services through AeroLink Uganda Limited Net: Visa American Express MasterCard and JCB. Without detracting from the above stated a condition precedent for the execution of the purchase order through www.aerolinkuganda.com is the receipt of the approval of the user's credit card company for the purchase. The same Credit Card MUST be presented upon Check In for verification on the day of departure.
22. www.aerolinkuganda.com is intended for making orders and purchasing different services and products and for the receipt of information in this regard to such services and products. No other use is permitted.
23. If the user represents that he is of a sufficient legal age to use www.aerolinkuganda.com and to create binding legal obligations for any liability that he may incur as a result of the use of www.aerolinkuganda.comnbsphe shall be financially responsible for all uses of www.aerolinkuganda.com by the user and those using his login information.
24. Reservation Procedure
The user should enter in the chosen order's details the credit card details and all other details requested by the order form. The user shall be solely responsible for all errors while entering the different requested details including but not limited to errors in choosing the flight destination and/or vacation and/or the number of tickets and/or services that the user wishes to purchase and/or mistakes in regard to the ages of the passengers and/or in regard to the passenger's passport details.nbsp
25. AeroLink Uganda Limited and/or third party providers and/or distributors shall not be responsible and/or liable directly and/or indirectly if the order and/or some of the order's details shall not be accepted by the system for whatever reason and/or cause.nbsp
26. AeroLink Uganda Limited shall not be responsible for any technical and/or other problems that shall prevent the user from purchasing the Services on www.aerolinkuganda.com
27. Entering false details including invalid credit card details and/or details of credit cards that the user has no right to use is a criminal offense. Legal action can be taken against anyone entering false information including civil suits for damages which AeroLink Uganda Limited and/or any third party providers and/or distributors might incur due to or in regard to the entering of false information.nbsp
28. AeroLink Uganda Limitednbspand/or third party providers and/or distributors are under no obligation to accept the user's order and/or to give it priority over other orders including orders that were made at a later time.nbsp
29. Prices and Payments
The prices listed on www.aerolinkuganda.com are valid for orders made exclusively through www.aerolinkuganda.com. The prices specified on www.aerolinkuganda.com are in U.S. dollars. All payments in different currencies shall be translated to U.S. dollars according to the selling transfer rate of the U.S. dollar. AeroLink Uganda Limited shall debit the user's credit card for the order only after confirmation of the order.
An extra fee will be charged for order changes and/or cancellations.
30. The number of vacation days per each package listed on www.aerolinkuganda.com includes the day of departure and the day of return in accordance with the flight schedules of the various airlines. The number of vacation days is counted from the time the passengers leave their country to the time they return even if the departure occurs in the afternoon or evening and the return flight lands in the morning.
32. General Flight Information
The flight schedules and the airport of origin and destination are subject to changes.
33. Visas and Passports
34. Links to Other Sites
www.aerolinkuganda.com contains links to different commercial Web sites and other Internet pages hereinafter: "the Other Web Sites". AeroLink Uganda Limited has no control over the Other Web Sites and the use of them is subject to the terms conditions and other instructions detailed in the Other Web Sites if such exist. The Web Sites are provided only for the user's convenience and are not endorsed by AeroLink Uganda Limited in any way or form.
35. AeroLink Uganda Limited shall not be liable in any way whatsoever to the contents of the Other Web Sites and the inclusion of the links are not in any way confirmations of whatever sort on AeroLink Uganda Limited's behalf as to the truthfulness and/or correctness of the information contained on the Other Web Sites.
36. If the user shall decide to access the Other Web Sites he does so at his own risk. Every transaction that the user will carry out on the Other Web Sites shall be executed directly between the user and the Other Web Site and/or the site owners and/or its operators and/or anyone acting on their behalf without any involvement on the part of AeroLink Uganda Limited and/or anyone acting on AeroLink Uganda Limited's behalf and AeroLink Uganda Limited and/or anyone acting on its behalf shall not be liable in any way or form to any act and/or transaction and/or purchase that shall take place in the Other Web Sites.nbsp
37. By using www.aerolinkuganda.com the user agrees and acknowledges that he will have no claim and/or demand of any kind or form against AeroLink Uganda Limited and/or anyone acting on its behalf for any use and/or act and/or transaction and/or purchase of products and/or services that will take place on the Other Web Sites.
38. If AeroLink Uganda Limited and/or anyone acting on its behalf shall try out of their good will and on exceptional basis to assist in solving a problem of a user on www.aerolinkuganda.com that chose to carry out a transaction on the Other Web Sites this assistance shall not be interpreted in any way as putting any liability of whatever kind or form on AeroLink Uganda Limited and /or anyone acting on its behalf. Similarly nothing shall be interpreted in these Terms and Conditions as creating any liability of whatever sort or kind on AeroLink Uganda Limited and/or anyone acting on its behalf for any act whatsoever that the user has taken on the Other Web Sites or by means of the Other Web Sites.
39. Entire Agreement Additional Terms and Severability
These Terms and Conditions together with those incorporated herein or referred to herein constitute the entire Agreement between AeroLink Uganda Limited and the user relating to the subject matter hereof and supersedes any prior understandings and/or agreements whether oral and/or written regarding the subject matter and may not be amended and/or modified except in writing or by making such amendments or modifications available on www.aerolinkuganda.com
40. Additional terms and conditions may apply to orders purchases of goods and/or services and other uses of portions of www.aerolinkuganda.com and the user agrees to abide by such other terms and conditions.
41. The Terms and Conditions shall be deemed severable. If any provision shall be determined to be unenforceable and/or invalid such provision shall nonetheless be enforced to the fullest extent permitted by the applicable law and such determination shall not affect the validity and enforceability of any other remaining provisions.
42. Jurisdiction and Choice of Law
The law of the State of Kenya only shall govern this Agreement and the orders made throughwww.aerolinkuganda.com The Courts of the Nairobi district in Kenya shall have the exclusive jurisdiction in any dispute and/or complaint and/or the claim regarding the use of www.aerolinkuganda.com and the purchases/orders made on it.
43. GENERAL CONDITIONS OF CARRIAGE:
44. CANCELLATION NO-SHOW POLICY
Passenger unable to travel for health reasons refunds in this case will be considered on an individual basis however a handling fee of 30 per ticket is payable. In all cases refunds will be paid within 100 days from date of cancellation due to COVID-19 pandemic.
Tickets are not transferable. Penalties are payable IN CASH before date of travel. Tickets are valid for six months.
Passengers must check in 90 minutes before the scheduled departure time on all flights. Check-in counters will close 30 minutes before scheduled departure time for all services/destinations.
46. Freight Excess Baggage:
Baggage allowance is 15kgs per person preferably in Soft bags. Excess is charged at US$ 3 per kilo.
All Fares are quoted in US and are subject to availability. USD fares may be converted to the Uganda Shilling equivalent using the IATA rate of exchange prevailing at the time of purchase of tickets. Rates are subject to change without notice. Fares quoted are exclusive of taxes.
48. INFANTS CHILDREN
Infants under 2 years of age are carried free provided they do not occupy a seat. Children under 12 years of age are carried at 70 per cent of the adult fare with the exception of internal flights.
49. PRIVATE CHARTERS:
If the scheduled services do not meet your route or timings requirements then a private charter may be the solution. Please do not hesitate to contact AeroLink for a quotation to meet your needs.
AeroLink Uganda is a subsidiary of Airkenya Express Limited based in Nairobi‚ Kenya which provides scheduled services to the major national parks and coastal destinations and charter flights throughout the region.
AeroLink Uganda has an associate company Regional Air Services based in Arusha Tanzania which provides scheduled services in the North of Tanzania and charter flights throughout the country.
Who We Are
AeroLink - the leading domestic airline in Uganda - offers both scheduled and charter flights into Uganda's national parks and other important destinations around the region.
From our base at Entebbe International Airport‚ our Cessna Grand Caravans‚ offer daily scheduled flights to Bwindi Impenetrable Forest‚ Queen Elizabeth National Park‚ Murchison Falls‚ Semuliki National Park and Kidepo Valley National Park.
In partnership with our sister company‚ Air Kenya Express‚ we also have scheduled flights from Entebbe‚ via Kisumu‚ to the famous Maasai Mara National Park in Kenya
Aerolink also operate daily scheduled flights to Lake Mburo National Park. As an add-on service‚ clients can experience exhilarating white water rafting one day and the unforgettable sight of gorillas the next‚ with our direct flight from the source of the Nile‚ at Jinja to western Uganda.
All AeroLink flights are approximately one hour and fifteen minutes to every destination‚ ensuring our clients arrive refreshed and ready for their safari adventure. Our aircraft‚ each flown by two experienced pilots‚ provide comfort and excitement as passengers enjoy wonderful panoramic views‚ thanks to the clear glass cockpit.
Safety and security are obviously of paramount importance and all our aircraft are regularly inspected by highly trained engineers. All passengers and third parties are insured through our London brokers‚ Marsh Limited.
AeroLink Uganda is affiliated to Airkenya Express in Kenya and Regional Air Services in Tanzania.
From its hub at Wilson Airport‚ Nairobi‚ Airkenya operates scheduled and charter flights across the region‚ flying into all Kenya's best known game reserves‚ including the Masai Mara‚ Amboseli‚ Nanyuki‚ Meru‚ Samburu‚ Loisaba and Lewa Downs.
Airkenya also operates a scheduled daily flight to Kilimanjaro in Tanzania where Regional Air Services is able to offer convenient connectivity into the Northern Serengeti‚ Manyara and Arusha. Other Regional Air routes include Seronera‚ Grumeti‚ Sasakwa‚ Kleins Camp‚ Ndutu and Kogatende‚ Zanzibar‚ Dar-es Salaam‚ Saadani‚ Pangani‚ Mkomazi‚ as well as charter flights throughout the country. Check www.airkenya.com and www.regionaltanzania.com for more information.
Aircraft line maintenance is carried out in Uganda and major maintenance by AirKenya Express Engineering Division in Nairobi‚ which is an approved maintenance organization by the Kenya‚ Uganda and Tanzania Directorates of Civil Aviation. All aircraft are fitted with the latest avionics and satellite tracking systems. Our highly experienced engineers thoroughly inspect and maintain every airplane in accordance with international safety standards.
Entebbe International Airport
P. O. Box 689 Entebbe
Reservations Tel 256 31 7333000
Operations Tel 256 776 882205
Admin Tel. 256 31 7333000